I’ve recently moved into a new flat and during the inventory check in I realized a serious issue with the kitchen layout. I will not be able to have my washing machine due to arrive next week installed because whoever built the kitchen, did not consider the layout. Now I’ve been to the letting agent and they’ve passed me directly to my landlord who doesn’t answer his phone. In fact he has only ever responded to me regarding this situation once and via text to tell me that he will ask his builder to contact me. He’s provided me no details for the builder and continues to avoid answering his phone. My concern is that my landlord isn’t taking the situation seriously and my worst fears are this could be indicative of what’s to come if I have any more issues.
What’s slightly worrying is that I’ve searched for landlord online and he has a string of dissolved property companies stretching 20+ years. When I signed my tenancy agreement the letting agent at no point disclosed who my landlord was or that he would be directly managing the property. Now I could be worrying unduly or I could be in a potential nightmare situation. What can I do though? If the landlord ignores my requests to fix the kitchen so I can have my washing machine installed, what are my rights? I thought about plumbing it in directly through the cupboard and emailing him and the letting agent to show them how ridiculous the situation is but I’m in a no win situation.