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Landlord visiting property while we were on holiday

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624 views 1 replies latest reply: 11 August 2014

We had to have a new boiler fitted last week. The landlords contractor was known to us as he had fitted us a new bathroom last year. The day before he was due to finish we left to go on holiday. We left him a key and told him to put it through the door when he was finished. We then found out from our neighbours that two hours after the plumber left, our landlord turned up, with his wife and two kids and let themselves into the property. They stayed approx half an hour. When we complained to the letting agent they said he had a right to enter the property and check the work had been done. We feel our landlord has stepped over the line and invaded our privacy. Anyone have any thoughts? Thanks.


In accordance with the Housing Act 1988, your landlord or letting agent must notify you in writing at least 24 hours beforehand if they want to enter your home. Only in emergencies can your landlord enter your home without permission.

Understandably the landlord wanted to check the quality of the work undertaken but this is clearly not an emergency and the whole family did not need to attend. This is most definitely a breach of your rights as tenants (not to mention your privacy).

See our article on landlord and letting agent access for more info:

To let your landlord know that you are aware of the intrusion and put a stop to this behaviour, you may like to write a letter politely requesting that all future visits are pre-arranged in writing with at least 24 hours notice in accordance with the Housing Act 1998. Keep a copy for your own records and include the date you believe they entered the property without permission, as well as the date sent.

All the best.

Disclaimer: This information is derived from personal experience and should not be relied upon as a definitive or accurate interpretation of the law.

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