started discussion on 19 Dec 2014
We’ve had an ongoing issue with our boiler: it loses enough pressure at least once a day, whereby it errors and stops working, essentially. We deal with the estate agents, as they manage our property – the landlord lives abroad.
So every morning, and on most evenings, I have to re-pressurise the boiler in order for it to start functioning again. This means that every morning that I wake up and on most evenings when I get in from work, the house will not be heated until I intervene.
I first notified them about a loud (annoying) whistling noise when we use the hot water on at least September 16th. However, they refused to try and fix this. I’m unsure whether this is related.
- On 19th November, I emailed the estate agents to let them know the boiler was losing pressure. At this point it was happening around once a week.
- On November 26th the plumber came round and couldn’t find an issue. So the boiler works order was closed.
- December 2nd I informed the estate agents it was happening more regularly and waking up to a freezing house. No response.
- December 6th I emailed again, no response.
- December 16th. Partner rang the estate agents about the boiler. They sent the plumber round. He informed me he couldn’t find anything wrong, however, he was going to quote a price for a part and let the estate agents know.
- December 18th (yesterday). Partner receives call demanding we sign a 12 month renewal (despite being offered a 6 month contract via email). She is told that the plumber will not be taking any further action to fix the boiler.
As you can imagine I’m incredibly frustrated with the estate agents as well as waking up to a cold house and having to re-pressurise the boiler every day. It’s causing a lot of stress in our home (I’m actually shaking just thinking about this whole experience).
We are away during the christmas week for a few days, so when the heating fails, the house won’t be heated until we get back!
I don’t know what to do. We aren’t being taken seriously. I’d really appreciate some advice.