Letting agent administration fee charge for renewal cycle. | The Tenants' Voice
Cookies must be enabled for this site to function properly

Topics / Landlords and letting agents 

start a new discussion

Letting agent administration fee charge for renewal cycle.

3 helpful votes
This is the number of people who have indicated that they have found this discussion useful.
865 views 2 replies latest reply: 20 November 2014


I would like to find out whether or not is legal for landlord or letting agent to charge an administration fee to their long term tenants every time the contract is due for renewal? I have never experienced anything like this in my 10 years of renting.

In the other hand, can tenant request the landlord to refresh or change carpets if they stayed more than 2 years?

Any advice would be highly appreciated.

Thank you

Get up to £120 in discounts !

Save 10% on 25+ services for your home and garden when you book with Fantastic Services !

Book now and use promo code FTTV10* to receive 10% OFF the price of 25+ services for your home and garden !

Get 10% OFF the price of your service with our promocode:

  • 10% OFF End of tenancy cleaning
  • 10% OFF Removals
  • 10% OFF Handyman services
  • 10% OFF Garden Maintenance
  • 10% OFF Carpet cleaning
  • 10% OFF 25+ more services for your home and garden

*Use code: FTTV10 to get 10% OFF all services (Excluding Locksmith Services).

Minimum charges and T&C apply! Can not be combined with other offers and discounts. No expiry date.


Thanks for your question in our forum.

It is common for a fee to be charged to tenants when a contract is renewed; it is also common for the landlord to pay the fee as a sign of good will to their long-term tenants and the fact that they won’t have to go through the process of finding a new tenant with the prospect of the property sitting empty. Check your tenancy agreement; if it states that it is your responsibility, so be it. If not, point this out and explain that your previous landlord paid the fee. They may be willing to meet you half way and you could offer to share the cost.

With regard to the carpets, if they are in bad shape, you could try getting them steam cleaned to see if that brings them back to life a bit. If not, there are several ways you can go about asking your landlord, but s/he is under no obligation to replace the carpets unless they are causing a health hazard. Firstly, there is no harm in asking the landlord outright to replace them. Secondly, some tenants offer to contribute to the replacement cost if they plan on being in the property for some time. Thirdly, you could offer to pay for the new carpets and ask the landlord to agree to a reduction in your rent. As always, get any decisions in writing.

If you do get the carpets replaced, be prepared for a rent increase at the next renewal.

All the best.

Disclaimer: This information is derived from personal experience and should not be relied upon as a definitive or accurate interpretation of the law.


Hi, As a landlord I do make a charge when I renew the contract, mainly so that both myself and my tenants don’t have to go through referencing every 6 or 12 months, I don’t then have to worry about finding more tenants, especially if I like the ones I have

Showing 1 - 2 of 2 Comments
start a new discussion

Post a reply