Letting agent – audit trail | The Tenants' Voice
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Letting agent - audit trail

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265 views 1 replies latest reply: 27 June 2017

Hi , I’m in the process of renting a property through a letting agent. The agent has been somewhat quiet when it comes to information and does not use email or any audit trail to record or confirm specific information, it’s all word of mouth over the telephone. To be precise I was never informed in writing of my intended completion date as other parties were applying, the checks required completing etc and it was always a bit cloudy. It has resulted in me overlapping rent payments to my previous and intended landlords. I was wondering if anyone knew if this lack of written information was covered within the codes of practice or best practice for letting agents? It’s just left a bit of a bitter taste . Thank you in advance for any constructive responses 

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You can have a scroll through out own published letting agent code of conduct – http://www.thetenantsvoice.co.uk/the-tenants-voice-letting-agent-code-of-conduct/

But to be honest it’s entirely voluntary. Even letting agent bodies like ARLA have a code of conduct which is not binding to it’s members. 

I suggest that next time you look into a more reputable letting agent. Such can be find in our directory and our tenant resources page – http://www.thetenantsvoice.co.uk/your_home/tenant-resources/

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