My partner and I have been tenants of a 2 bedroom house that we have rented via a letting agent for 14 months. We have made arrangements to live elsewhere and have a property to move in to already signed for.
We have planned to vacate at the end of March and had written and sent our notification letter on 21st of April, giving ample notice of ending the agreement. Our rent payments are due on the 28th of every month.
However, after waiting what felt like too long for a reply we emailed the letting agent on 7th of May to ask for confirmation of our notice. We received a reply from the letting agent stating that they had not received any letter and will be using the email sent on 7th of May as our given notice and will be ending our tenancy on 27th of June. This means my partner and I will be paying an extra months rent whilst not living in the property, and an extra months delay in the return of our deposit.
I do not believe we should have to pay the extra money and suffer undue stress just because someone lost our letter.
I would very much like to hear any advice on how this may be resolved.
Many thanks in advance.