Letting Agent owe us rent | The Tenants' Voice
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Letting Agent owe us rent

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706 views 1 replies latest reply: 11 November 2015

Can anyone advise what we should do next please? We moved out of our rented property over a month ago on 28th of the month which was the day the tenancy ended. However since the first month of living there we have always paid rent on 2nd of the month. This was due to when we got our wages. We paid extra rent the first month to cover this. In our eyes as we left on 28th, surely they owe us the remaining days rent. We even had an email before we left to say any outstanding rent will be refunded. We have been calling them for the past month & getting fobbed off every time saying someone will get back to us then never do. Where do we stand and who could help us? Thank you.

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Hi Tara

So, in the first month you paid rent to cover 28th – 2nd and then the month’s rent from 2nd to 2nd? It’s difficult to say without more detail but if you last paid rent on the 2nd and you moved out on the following 28th then in theory that’s 28th – 2nd that you’re owed a rent refund for.

I’m not a lawyer but I would stop calling them and start writing to them – sign and date the letter, set out exactly what has happened, what you feel you’re owed and the action you want taken (immediate repayment and interest for the last six months). At the very least, if you’ve gotten confused they at least owe you an explanation as to why you aren’t owed the rent for that time. Send the letter by recorded delivery and say you’ll be taking the matter further to recover your losses if you don’t hear from them within 10 days.

I’m not sure whether you are actually owed this money but if you are then you can make a small claim for it against the landlord (who would then be angry with the agent for causing that and could potentially sue the agent). It might be worth telling the agents you will contact the landlord direct about the money owed. You can also threaten to contact the professional bodies of which the agent is a member and complain about unprofessional behaviour and even (maybe?) misappropriation of funds.


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