letting agents rudeness | The Tenants' Voice
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letting agents rudeness

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663 views 2 replies latest reply: 23 January 2016

Hi, I used homes2let two days ago, to find a flat to rent on a short term basis. They made me wait for the only person dealing with every client, half a day. I was then shown a flat, which I liked and hence started the process of the paper work. I paid 195.00 for just a credit ref check without a garuantee of getting it. My credit ref is great that much I know, but they told me that it had not come back with enough points. When I asked to speak to the manager I was told she is too busy, yet I could see her sitting with no one in her office having a cup of tea. I waited patiently for an hour without so much as a sorry.

When I questioned them about the long wait, again thd reply came that she’s very busy. After another half an hour I was taken to see a property that was terrible. Back at the office no one was able to help.  The manager was still TOO BUSY.

I lost my money and not a single word of apology. 

What are my rights now? 

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Hi Salimah

Normally, the first step is to complain in writing to the letting agents themselves. After that you can raise complaints with the professional bodies that the agents are members of – such as ARLA, for example. Most agents need these memberships as they are a sign of quality but if complaints are made against the agent the professional body can penalise them and withdraw their membership, sometimes they can even be penalised financially. Have a look at the website of the agent you have dealt with and look for ARLA, the Property Ombudsman and NALS. You can also make a complaint to the letting agents redress scheme. There’s more info on this here.



Before availing the service of letting agents, one should find time in finding the reputable, reliable letting agent that suits all your requirements. There are several factors to look at to narrow down to your shortlist of prospective letting agents. These include Types of Property, Level of Service, Experience, Fixed Office Location, Professional Affiliations, Agent Availability, Fees and Rates.


Letting Agents Poole

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