Hi, I used homes2let two days ago, to find a flat to rent on a short term basis. They made me wait for the only person dealing with every client, half a day. I was then shown a flat, which I liked and hence started the process of the paper work. I paid 195.00 for just a credit ref check without a garuantee of getting it. My credit ref is great that much I know, but they told me that it had not come back with enough points. When I asked to speak to the manager I was told she is too busy, yet I could see her sitting with no one in her office having a cup of tea. I waited patiently for an hour without so much as a sorry.
When I questioned them about the long wait, again thd reply came that she’s very busy. After another half an hour I was taken to see a property that was terrible. Back at the office no one was able to help. The manager was still TOO BUSY.
I lost my money and not a single word of apology.
What are my rights now?