LL claiming that cottage required cleaning after Inventory firm said that it was very clean, where do I stand on this anybody please?. We were told when we moved in that the | The Tenants' Voice
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LL claiming that cottage required cleaning after Inventory firm said that it was very clean, where do I stand on this anybody please?. We were told when we moved in that the

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283 views 1 replies latest reply: 03 March 2017
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Tenant

Hello lovely people on here. I have just had an e-mail from letting agent 15 days after I left the property and doing an exit with an appointed Inventory firm hired by letting agent. On the day of exit, the inventory firm went through everything with myself and my partner, and they were very surprised at how clean the property was. So, you can imagine how cheesed off I am when the letting agent got in touch today after I asked them where our deposit was. They said that carpets had to be cleaned and cleaning had to be done, weird when the inventory firm said the opposite. During our tenancy of only 7 monthe we reported that the thermostat was faulty, the fridge was broken and the infestation of MICE was horrific behind the fridge, these things were never rectified and then we get slapped with this. The other thing was, the conservatory was quite dated and there was one particular large pane of glass that was balancing on the wood outside that made this quite dangerous

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Tenant

Unfortunately, the repair and maintenance issues you pointed out have no relevance on getting your deposit back. 

Fortunately, the successful inventory DOES. 

Please contact your letting agent and tell them that because the check-out inventory was up to standard with the check-in and THEIR OWN HIRED inventory clerks commended you for the cleanliness in the property, you will be disputing any deductions for cleaning and hygiene they intend to make.

Also request your deposit protection details, the scheme and your deposit ID, so you may contact the scheme yourself and open a dispute IF they don’t drop the charges and return your deposit. 

Also, download our guide on deposit return, dispute negotiations and using the ADR. Read it and check out the sample letters provided. 

It’s free for download from this page – http://www.thetenantsvoice.co.uk/letter-templates/request-deposit-back-negotiate-disputes

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