hi all, any help appreciated here, we are tearing our hair out….
we rented a property since 2012 and in 2014 through a small agency was bought out by reeds rains… We had no say in this… Several months before the transfer we had a large wood pigeon fell down the chimney… We reported to the agents and they said would advise the landlord and come back to us… Nothing!! Chased up a number of times even offering to pay ourselves for a gas engineer to remove the bird and was told we weren’t allowed as it would have to be one of their approved contractors… Needless to say after 4 weeks of no calls back it all went quiet and over following weeks the house filled with stench of rotting, maggots and bluebottles coming out of fireplace….. We put complaint in. It it was just after the transfer to reeds rains… Reeds rains say nothing to do with them as it was under previous agent…. Bearing in mind we have had no new tenancy agreement and the only way they are collecting rent is from the previous agents tenancy agreement!!! Now here’s the real clanger… We then had an annual gas safety check done and the fire was Condemned for the reason the surround was not sealed to the wall and there was a gap all around between the surround and wall for carbon monoxide to escape into the room and got me to look myself, they also said it had been like that since install and was never sealed… The fire had been passed through two previous annual checks just before we moved in and the year after. We complained again just after reeds rains took over and in 16 months and being passed to different people still have had no reply. Fo a damages and disrepair claim can the current agents be held responsible, and for living I. Dangerous property are gas safety checks ultimately the property owner or letting agents to ensure done correctly.
We we have also had other disrepair problems under old agent… No heating for a month and countless excuses for delays… Under new agent… Hot taps coming off In our hands 5 months after reporting and burning us, live halogen lights hanging down from ceiling with live wires in bathroom for months etc it’s not just an isolated incident.
we have now found somewhere else and given notice and now we have the upper hand we have withheld the last months rent to cover loss of earnings, costs in repairing things ourselves and they then wrote to a guarantor we had for the first 6 months and on seeing the guarantor form has been confirmed guarantor was only for initial tenancy period ( although as the amount dates, letting agent name and property name aren’t even on there it’s questionable whether that even stood).
any advice appreciated where can we go to bring whatever cowboy gas guy passed an safe fire twice and our rights re disrepair through a transferred tenancy to another agent.