I am a tenant and lost the keys to my flat. The agent said the landlord was going to be out of hospital in 2 weeks and would replace the key herself then as it was a Banham key and must be done by the owner. It has now been 6 weeks (despite repeated emails and assurances) and still no key so we are still sharing 2 keys between 3 flatmates. They have charged us £75 for copies of keys but they were not the correct keys. Now we are sick of waiting so want to change locks but feel they should pay for at least some of these costs due to the delay etc
Do we have a case?