My partner and I have just moved into an amazing flat, but we have come to realise that we were not given keys to our mailbox. I emailed the property manager to ask for them and he said that a similar complaint was made in 2013. I assumed they had been found since and lost again, but apparently not : I am in touch with the previous tenants and they told me that they never had the keys either. It appears the keys went missing in 2013 and nothing has been done about it.
I need access to this mailbox because I am waiting for very important mail (my NIN amongst other), as I believe is my right as a tenant. I believe that the property manager has to change the lock of the mailbox in order for us to get the keys and access it. However I do not know what the British laws are. The keys are never mentioned anywhere in the inventory either.
Can someone help me?