We moved into our property in August via a letting agent the fridge and separate freezer unit had mould on the first day. We notifed the letting agent with emails and photos there reply was that it was professionaly cleaned before we moved in and we moved in later than anticipated and it was not there fault. After a few emails they offered £15 for the cleaning as that was the going rate of the cleaners however no cleaning agency will come out to clean for 1 hour the minimum I found was 3 hours. I aske the agency to senc their cleaner but they said that they dont use a cleaning agency. Upon emailing again they now say they will not do anyrmore and they have offered £15 although no one will come in to clean for 1 hour.
It’s unfair to expect us to clean the dirt and mould of the fridge and freezer we have not used either since we moved in and used our own. I feel either it gets cleaned or I pay and then deduct the money from the rent. I would like go further with this and if necessary take legal action. Can anyone advise further.