my letting agent doesnt have a complaints proceedure | The Tenants' Voice
Cookies must be enabled for this site to function properly

Topics / Landlords and letting agents 

start a new discussion

my letting agent doesnt have a complaints proceedure

0 helpful votes
This is the number of people who have indicated that they have found this discussion useful.
518 views 1 replies latest reply: 04 October 2016

i has a dispute with my agent and want to complain before going to the ombudsman but my agent doesnt have an internal complaints proceedure.mis this legal? what should i do?

Get up to £120 in discounts !

Save 10% on 25+ services for your home and garden when you book with Fantastic Services !

Book now and use promo code FTTV10* to receive 10% OFF the price of 25+ services for your home and garden !

Get 10% OFF the price of your service with our promocode:

  • 10% OFF End of tenancy cleaning
  • 10% OFF Removals
  • 10% OFF Handyman services
  • 10% OFF Garden Maintenance
  • 10% OFF Carpet cleaning
  • 10% OFF 25+ more services for your home and garden

*Use code: FTTV10 to get 10% OFF all services (Excluding Locksmith Services).

Minimum charges and T&C apply! Can not be combined with other offers and discounts. No expiry date.


If they don’t have an internal complaints procedure, very unprofessional. Are you sure though, are they telling you that in hope you will drop it? What is in your tennacy agreement, it should state there in the small print no doubt about complaints and how they are handled. Also most reputable agents usually have something on their website along with T&C, privacy policy etc… If they really don’t have a process then you must take it elsewhere, ombudsmen or a solicitor to get some free advice. Most usually offer a free 20 minutes. I wish you luck!

Showing 1 - 1 of 1 Comments
start a new discussion

Post a reply