I contacted the letting agent on Thursday at 9:30 am as non of the heaters where working- the hot water does. The gas man didn’t arrive until 4pm as the agents needed to contact the landlord first. Although I spoke to him at 8:30 and he said to tell the agents to go ahead- but they wouldn’t accept my word.
Discovered the boiler needs to be replaced so Friday at 9am I spoke to the agent to check what was happening. To be told at 10am that a boiler wouldn’t be fitted until Monday- no time specified.
I asked whether the landlord needed to supply us with electric heaters and she said no because he is doing something about it. So I have had to purchase heaters plus whatever it’s going to cost me extra in electric.
I have 3 young children so it needs to be warm. Temperatures the last couple of nights have dropped below freezing.
Am I legally owed any compensation for this? Such as money off rent?