My current Landlord is being extremely difficult letting us out of our tenanycy and having already paid over £800 to leave the contract early, the Landlord has now held on to our deposit for over three weeks whilst they try and get quotes for an oven clean and carpet clean.
I’ve noticed that although our deposit is protected, I never received the Deposit Protection Certificate or Information pack upon taking up the orignal tenancy – only further down the line once we renewed.
I’ve seen conflcting information about this but essentially my understanding is they have to give this info to me within 30 days the deposit being handed over. I’ve asked the letting agent several times for the orignal information and (conveniently) they said it was posted to me and not their problem if I never received it.
Can anyone please advise me where I stand with this and can I claim compensation for this? Again I am not dissputing the deposit being protected, only that I was never given the certificate.
Any help appreciated as this will hopefully put me in a stronger position.