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no garage key

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388 views 1 replies latest reply: 19 September 2014

Hello 🙂

We moved into our home 4 months ago. The house is very nice, we love it here. I have constantly asked the letting agent for a key to the garage. Despite this, after 4 months, we haven’t got a key and cant lock the garage, so haven’t been able to use it to store things like we hoped we would. I have sent several email requests for the keys, each has been responded to.

I was wondering if there was grounds to take the letting agent to the small claims court if they refused to compensate us for the portion of the rent that covers the garage, as i’m 99% sure they’d refuse to.


I’m glad you’re happy in your new home. You are well within your rights to expect a full working set of all keys for the property and it is your landlord’s responsibility for ensuring this. It must be very frustrating for you not to have the key to the garage.

If use of the garage is definitely mentioned in the tenancy agreement, then it would be worth sending a written letter or email directly to the landlord. (The address should be included in the tenancy agreement.) Perhaps the letting agent has not been passing on your requests. Include copies of email correspondence with the letting agent. Hopefully you will get a positive response from the landlord.

If not, you could consider SCC for breach of contract, or you could inform your landlord that if they do not supply you with a working key within, say 14 days, from the date of your letter, that you will have the lock replaced and deduct the cost from the next month’s rent. You would have to supply the letting agent with a spare copy of the key. If you do go down either of these paths, be aware that the landlord may not take kindly to it and issue you with a Section 21 notice to move out of the property at the end of the fixed term.

You would have to weigh up how happy you are in the property with how important the lock on the garage is. Perhaps you could foot the bill for a new lock yourself in order to resolve the matter quickly, but do ask for the landlord’s permission and get it in writing.

All the best.

Disclaimer: This information is derived from personal experience and should not be relied upon as a definitive or accurate interpretation of the law.

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