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No heating or hot water.

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42645 views 17 replies latest reply: 13 June 2016
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Tenant

Hi all
I have had no heating or hot water since 8pm on New Year’s Day and I a, still waiting for my landlord to send someone to repair it. I have an 11 month old baby and no other source of heating. National grid came out to capped my gas as we suspected carbon monoxide was coming out. They said it was the landlords responsibility to put it back on. Does anybody know how long they can leave you without no heating or hot water??

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Agent

If you have a Letting Agent get on the phone and don’t get off until they sort it. If it’s a Private Landlord then tell them you will be reporting them to Strategic Housing. This is NOT RIGHT, your lease should state the landlord/agent have a responsibility to provide you with heat & water. Good Luck

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Other

The landlord is only legally bound to provide the means to heat the property and water. This doesn’t have to be “central heating”. Do you have electricity? At this time of year it can be difficult to get a tradesman quickly as they are extremely busy, so you may have to make do with electric heaters and using the kettle to boil water in the meantime. It’s not ideal, but it is doable. A couple of days or even weeks isn’t unusual to wait for a tradesman and any homeowner could tell you sometimes you just have to make do until the problem is sorted.

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Tenant

A good landlord would be providing you with temporary electric heaters to get you by until the gas situation can be resolved. The property was let to you with certain amenities and as such you are entitled to expect them to work. If there were gas safety issues, was the Gas Safety Certificate up to date?

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Tenant

Hi there, Linsey.

I just read this and was wondering how you are getting on? Did the landlord have the boiler repaired?

With an 11 month old baby in the home, the situation is even more desperate than if it were just yourself, so for the little one’s health and well-being, I hope this is fixed.

Keep us updated and let us know if you have any other concerns.

Best of luck in the future.

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Tenant

Actually the Landlord Act 1985 includes heating, whichever heating was present when you tenanted the property the landlord is obliged to maintain and repair to ‘proper working order’. Boiler breakdown is a Priority 1 repair- 24 hours. A heating breakdown, or repair, is a priority 2, 5 days. These are fully enforceable. Contact your councils environmental health dept if they don’t repair within these time frames, and they have powers to enforce the law. It is also an excess cold hazard not to have heating.

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Tenant

Hi, 

I live in a shared house and my tenancy is just for my room. It is all inclusive and includes the bills but the central heating is not working. It stoped working exactly 16 days ago and we reported it to the landlord who ‘has been getting a plumber’ for over 2 weeks now. Everytime I contact him he tells me that the plumber is coming that day and every evening I contact him to say that the plumber has not been he is surprised and tells me he will contact him again. What can I do? Can I stop paying my rent until it is fixed? 

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Tenant

My daughter rents and last Monday the boiler failed, eventually the letting agent got the plumber to her and it was said they wld repair next day, now it’s Sunday and we are still not fixed, keep on saying wrong part or not that broken, she has a 14 month baby no heating no hot water can we ask for rent back?

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Tenant

Earler yesterday around 12.30 my raidatiors in living room started leaking with this blck smelly fishy smell ruined my carpet and my boiler wont work either got intouch with landlady and she said today 230-430 someone will come out i have a 2 year old and 4 month old can she do this im fumming???

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Tenant

i have had no heat or hot water for 3weeks now i have phoned my landlord and he keeps saying im trying to sourt it out but if you keep phoning me i will have to ask you to leave and he has just put our rent up by 100 pounds can he do this anyone know help

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Tenant

I have not had hot water for 3 months, I have informed my letting agent, on 6 occassions, 6 contractors have come round the problem has not been fixed.  The contractors told me it was a problem with the electric meter and the timings, so I arranged for a new meter to be installed.  I still have no hot water, the agents are now getting a second opinion.  I kept £95.00 back in my rent but i was told I was in breach of my tenancy, so I made the payment and have paid another months rent.  I have now asked for a rent reduction or compensation for the next two months as I think it is unacceptable.

 

Do I have right to hold back rent? 

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