hello. Would really appreciate some advice on this, our boiler finally packed it in the other week after not working well for months. It took 11 days before it was fixed, it was just a simple part that needed replaced in the end but we had to wait for the dodgy plumber our landlord uses to get round to doing it. I have a 9 month old baby and it’s still reasonably cold outside so no hot water for 11 days was pretty annoying. I thought if not for legal reasons then for having some compassion our landlord would agree to give us a slightly reduced rent next month, but I was told “no, I think that was a reasonable response time.” After previously hanging up on me when i called her after one week of no hot water to see what was going on. She’s awful, but surely I have some rights??