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No hot water for 11 days

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461 views 1 replies latest reply: 27 March 2015

hello. Would really appreciate some advice on this, our boiler finally packed it in the other week after not working well for months. It took 11 days before it was fixed, it was just a simple part that needed replaced in the end but we had to wait for the dodgy plumber our landlord uses to get round to doing it. I have a 9 month old baby and it’s still reasonably cold outside so no hot water for 11 days was pretty annoying. I thought if not for legal reasons then for having some compassion our landlord would agree to give us a slightly reduced rent next month, but I was told “no, I think that was a reasonable response time.” After previously hanging up on me when i called her after one week of no hot water to see what was going on. She’s awful, but surely I have some rights??


Hi Jemma

It is the landlord’s responsibiltiy for maintaining the supply of heat and hot water – that’s an obligation in the tenancy and enshrined in law. However, you have to give a landlord a reasonable length of time to fix a boiler and 11 days is probably just about within what would be considered reasonable. You’ve done the right thing asking for a rent reduction – it’s normal to request between 30 and 50% reduction for the days without heating and hot water. But unfortuantely if the landlord doesn’t agree there is very little you can do. This is a change the UK lettings industry really needs to see happen.

It’s hard to stomach someone being that rude I know – and the fact that you’re paying for something and essentially only getting half of what you paid for but I’m not sure there is anything you can do unless the boiler fails again.


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