No hot water for nearly 2 weeks | The Tenants' Voice
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No hot water for nearly 2 weeks

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582 views 1 replies latest reply: 20 April 2016

I contacted my letting agency, they said it will be dealt with asap!! 2 days later heard nothing so I rang again, was told someone will be out Wednesday, no one turned up, rang again no answer so left a message, I got a call back Thursday morning to say a plumber will be out between 10-12am, guy came out took a photo, said he would Ring letting agency with price and if he got the go ahead he’d be doing the work Friday or at latest Saturday morning, and still not turned up, it’s ridiculous, I’ve been ringing my letting agency all morning and no answer or reply to messages, what can I do next? Can I withhold rent or get the work done and take it out of rent? Boiling kettles, pans is using a lot of electricity and cost of it will be horrendous 

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Hi Nicola

Firstly its worth checking if the agent is a member of any ombudsman schemes or any of the governing bodies such as ARLA, RICS or NAELS. 

If you are still getting no response from your agent then you should write to them advising them that if a works schedule has not been agreed to within 48 hours then you will look to gather repair quotes yourself. Once you have gathered the quotes (if issue has still not been resolved) you should give them a further 48-72 hours to agree a schedule of works otherwise you will instruct a contractor accordingly and deduct the cost from future rent. You must always ensure that you use a gas safe registered engineer and that the company is professional and has comprehensive insurance.


Hope that helps. Good Luck.

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