I’m hoping I can get some advice on here. We rent a shared flat from a private landlord but need to liaise with a letting agency (John D Wood) for earthing. Long story short, our relatively new kitchen sink tap broke and we were without one, as well as running water in the kitchen, for 3.5 weeks. This was due to the delayed process of dealing with a slow letting agency, waiting for parts to arrive from the manufacturer, getting the wrong parts, and then the process repeating. Eventually, new tap was installed. Hallelujah. We felt 3.5 weeks without a kitchen sink tap warranted compensation. Landlord didn’t come back to us for 2 weeks. Said no, not her fault as it’s a faulty tap. Letting agency said we have to deal directly with tap manufacturer to seek compensation. As a rent paying tenant, this doesn’t feel right to me. Any advice?