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No landlord contact information

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97 views 1 replies latest reply: 24 August 2017

can someone please help?

my partner and I recently moved in to a brand new flat nearly two months ago. 

Our landlord is is responsible for supplying us with energy suppliers which he has not done (upon many other things). He has supplied the gas but not electric not has sorted council tax classification. We have been trying to chase this for two weeks and a half.

the issue is that we never received a phone number or email for the landlord however the estate agent said that we need to contact the landlord for our issues. 

We then googled the phone number for er for the landlord as the landlord is a business. We have called every single day sometimes twice a day and we receive the same response from the lazy receptionists “he is not in the office, no contact email” blah blah blah. One of them even game me a fake email just to get me off of the phone. 

We we have reached out to the estate agent who has advised that there is nothing more he can do. 

Can someone please advise us what the next step would be? As this is becoming so very stressful for both of us. 

The landlord even sent workmen to work on the bath (we didn’t realise there was an issue with the bath) and did not inform us that they would be entering the property. They left a note stating that they will be back to put the bath panel within 24 hours but we still have not seen them nearly a week later. 

Please can someone advise 

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If you mean that your house has no electricity because your landlord has forbidden you from arranging your own supplier, then that is quite a serious matter, and you should immediately stop paying any more rent until he sorts it out.

But you may mean that your landlord hasn’t arranged an electricity supply account on your behalf. And if that is the case, I’m not sure that you would or should have any problem getting that organised yourself.

It is most usual that a tenant is responsible for organising their own energy supplies (and water supply/rates). So you should be able to contact any of the many suppliers (use a price comparison site to get the best deal) who should be able to get you up and running in no time at all.

Provided all of the mains electricity infrastructure is installed and functioning correctly in the property, the supply should be active in any case. I’ve never moved into a rented property where the electricty supply wasn’t active. But have always had to organise my own supplier and pay my own electricity bills from day 1 of the tenancy.

If the property has not yet been rated for Council Tax, then that is definitely the landlord’s responsibility. If you are concerned about suddenly being hit by a huge arrears bill, if and when the rating is finally achieved, you could contact your local council’s tax office and explain the situation, and they may have arrangements for paying Council Tax at an interim/unrated band. And you will then either pay the balance when the rating is finally achieved, or get a refund if you have paid too much.

However… It is also unusual for “New Build” properties not to have a Council Tax rating. They are usually rated/classified long before the actual building work has even completed! So it may be that your property is already classified/rated, but you need to organise your Council Tax account yourself – and that is perfectly normal for tenancies.

And on your last point:

Your landlord is obliged by law to provide a reasonable notice period to you before any visit to the property, either by the landlord or people working on his behalf. And you are under no obligation to admit the landlord or his workers. He MUST have your permission before he or anyone on his behalf can enter the property you are renting.

Hope this helps!

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