I and two friends recently moved into a 3 bed privately rented property.
We had been told the property was ready to be lived in but when we arrived we discovered no heating, no hot water, faulty electrics, oven not working and washing machine not working.
We complained to the agents who after some chasing have been putting right the faults and carrying out repairs. In the meantime we have been without hot water for a number of days, and had to get takeaways everynight due to their being to cooking facilities. The repairs have caused us inconvenience and a lot of stress!
The property does not have an up to date gas safety certificate (I don’t think it has been checked for years). We have been told a check is being done soon… We know it is illegal to let a property without one but don’t know what the best course of action is. Should we just wait for the new one to be done or report the lack of one now?
We are considering asking for a rent abatement for the days we were without hot water, cooking equipment or electric power outlets.
We are also considering asking for a partial refund of the £450 agents fees we paid, as evidently they did not carry out even basic checks on the property, and encouraged us to move into a property that was unfit for tenancy and unlivable.
Are we within our rights to request these financial reimbursements? Is this likely to be successful?
If so, what would be the best way to go about acheiving them? We love the property it has just been poorly maintained. We know we can make it a lovely home and are worried that pursuing reimbursement might put us at risk of losing the property.
Any advice or information would be really welcomed!