Following my original post concerning a ” A tree through our conservatory ” I have followed the advice received here on the tenants voice and was very grateful to get some great feedback, many thanks.
We would now like to to lodge a complaint concerning the managing agent “Arim” to our landlord.
We feel that the landlord should be aware that we advised the agent that the tree was dangerous, but did nothing about it…there are also a number of other issues concerning maintenance of the property we would like them to be aware of to.
So far, despite several requests in writing Arim have refused to give me the landlords address, after quoting the tenants act on 4 occasions in writing they have now finally given it to me. It is a multinational bank “West Register” residential property investments Ltd – however they will not give me a contact name, and say that even if I send any correspondence to them, it will be redirected back to Arim as they are the managing agent.
I have stated, that they must be able to give me a contact name as they tell us, that they can’t give the go ahead with any work that needs to be done on the property without the landlords say so….
Is this correct? Are we entitled to contact the landlord with our complaints concerning the managing agent ?