My partner and I moved into a new flat three weeks ago.
Within the first week the oven broke, we realised the washing machine was plumbed to the hot water and worst of all, waste water – complete with fecal matter – occasionally rises through our toilet and bath drain.
We notified the landlord of these problems immediately but in three weeks we’ve gotten nowhere – they suggested drain cleaner for the bath and toilet but that’s it.
I’ve messaged them (they’re a london company) constantly and tried calling, but after two weeks of chasing I’m sure we’re just being ignored.
Any advice on how to proceed from here would be greatefully received.
I would like to report them and have someone A) force them to sort these problems ASAP and B) fine the crap out of them for leaving us like this.