My girlfriend and I moved into our flat mid-December. We went through an agency as we thought it would be “safer” and as they claim “better and quick service”.
From day one we noticed that the toilet doesn’t flush (takes hours before the water fills up). The oven does not work at all, the washing machine does not work.
Those are our main concerns, in addition to:
3 lightbulbs were off. That may see as a small thing but given that we received the wrong keys to start with and we need to pay a fee of about 160 pounds when we move out for them to clean and make sure the flat is up a given standard, we were expecting the flat to be ready.
We moved on the 15th of December and notified them 1 day after. Considering it’s been over 2 weeks (almost a month between today and when the previous tenant moved out) I believe this is not acceptable.
Both my girlfriend and I do not have much experience when it comes to our rights as tenants in London.
In our contract it states the following as an obligation for the landlord “To comply with the obligations to repair the Property as set out in Sections 11 to 16 of the Landlord and Tenant Act 1985 (as amended by the Housing Act 1988). These sections require the Landlord to repair and keep in good order.”
I have reviewed the Act of 1985 and found this
“To keep in repair and proper working order the installations in the dwelling-house for the supply of water, gas and electricity and for sanitation (including basins, sinks, baths and sanitary conveniences, but not other fixtures, fittings and appliances for making use of the supply of water, gas or electricity)”
Would truly appreciate of someone could provide some insight as to what our rights are.
Since we moved in and was not informed that the oven, washer, nor toilet was functioning properly I would claim that we should have a reduction in the rent for our last month. But is that something that I can actually claim?
Thank you so much in advance.