Paid rent when unable to live in property | The Tenants' Voice
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Paid rent when unable to live in property

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861 views 2 replies latest reply: 23 November 2014

I need some advice on wether I’m entitled to claim this rent back as the agency is saying no.

I signed the tenancy agreement for a fully furnished home from 01/08 but when I collected the keys on the 11/08 the bed was broken. I had to wait until the 20/08 for the bed to be fixed and I could move in. I had paid £320 for a full months rent and I have asked for £207 back as thats the amount for the days I could not sleep in the property.
The agency has said that i didn’t collect the keys until the 11th so I don’t have a valid case although i think its irrelevant when i got them as i paid for a fully furnished house from the 1st and it was not.

Do you think i am entitled to my money?


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Why did you not collect the keys until the 11th?  I can see their point there, you signed to take the property on from 1st but did not collect the keys for 10 days – if anything you can only realistically (in my view) try and claim from the 11th to the 20th so 9 days as before that point you did not know there was any problem.
I could be wrong and you probably should approach someone with legal training for official advise


If you have paid the rent in advance but not collected the keys until 10 days after it was supposed to start, I think you will have a problem, as you did not get the keys before then and so couldn’t know the issues.  Depending on the landlord you may get something back but I don’t think you’ll get everything you want

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