Please Help being ignored by landlady…. | The Tenants' Voice
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Please Help being ignored by landlady....

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1010 views 1 replies latest reply: 16 June 2014

I’m going to try and keep this short as i don’t want to bore anyone with this.
I recently moved out of a private rented property. The landlady was a friend of mine (or so i thought) so i was looking forward to living there thinking i wasn’t going to have problems at all.
As the months went by i knew something wasn’t right…..shes wanted monthly inspections, Those inspections being late at night, any repairs that needed doing the landlady took days to reply. The landlady and her husband would do the repairs without me there, which i didn’t have a problem with at first, but having gone back to the property in the evening to find a note on the side for me on a personal letter that was in a draw. I even have a voice mail from my ex landlady saying “we are looking for matches do you have any?”
I then fell pregnant and i wanted to move out so i invited her to the property for a sit down discussion in April. I explained that i wanted to move out and my reason was the house isn’t big enough and to cut the tenancy short to August instead of December. The landlady agreed with this and my parents were there to witness that, it was a very friendly meeting.
About a week later i had an email from the landlady stating shes had changed her mind that i could only move out if she found a tenant to replace me. She then ignored me from then on. The last straw for me was when me and my daughter were without hot water or heating for over a week, totally ignoring my calls and texts.
I moved in with my now partner. I emailed the landlady to tell her that i had posted the keys through the letter box of the property and that i had moved out and my reasons for this. Plus i sent the landlady a letter to her house on recorded delivery, stating why i moved out etc. I took legal advice and they told me to do this.
Since then i have had a letter from the landlady saying she will take me to a small claims court. I have had a council tax bill for the property til December which my contract says i have to pay. I have also given her access to the bond which is £550.
Does anyone know where i stand with this? I do have all evidence that support my claims, texts, emails, notes etc. Has anyone been through something like this before? Please help!
There is alot more to this hence the 6 page letter i sent the landlady. I feel so helpless. I am scared that the small claims court will look at me and think “single parent on benefits” cause that it what i was living in the property.
Sorry if this was to long. Thank you for reading this if you did. Any comments will be most appreciated.


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Hi Katy, thanks for your post. I’m sorry to hear of your stressful experience.

All tenants are entitled to ‘quiet enjoyment’ of the property and landlords are required by common law to allow tenants ‘exclusive possession’ of the premises during the tenancy. In other words, tenants must be free from unwarranted intrusion by anyone, including the landlord.

Your landlord has broken the law by entering your home without giving you 24 hours notice and receiving your permission prior to this. As such, the landlady has breached the terms of the contract.

Perhaps this is why you were legally advised to break the tenancy early?

Legally, tenants are bound to the tenancy for the fixed period of the Assured Shorthold Tenancy and are required to continue to pay rent regardless of whether they are living in the property or not. If the landlady granted you an early release provided that a new tenant was found, then this would need to have been arranged following the correct procedures.

Well done for keeping records of events and all correspondence. Hopefully this includes dates and times the landlady entered your property without the correct notice and without your permission.

I would strongly recommend that you contact an advisor at Shelter to discuss your case, or seek council from your legal advisor to have a clearer idea of where you stand with regard to the rent owed until the end of the fixed term.

All the best for a speedy resolution.

Shelter 0808 800 4444

Disclaimer: This information is derived from personal experience and should not be relied upon as a definitive or accurate interpretation of the law.

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