Our boiler broke down on Tuesday 3rd January 2017. I reported it to the estate agent and then a gas repair man came out on Wednesday 4th January 2017.
The part that he thought needed replacing wasn’t in stock so he went away and then came back on the evening of Thursday 5th January to replace the part. This didn’t sort out the problem so he said he would have to come back Friday to speak to the manufacturer. When he came back, he spoke to the manufacturer and said they had told him that he has done every check possible and that it might be the circuit board that needs replacing but no guarantee that this will fix the problem or the other option was to replace the boiler entirely (It is an old boiler).
The gas man reported this to the landlady on Friday 6th January and from what I’ve been told from the estate agent, the landlady want’s to get an engineer from the actual manufacturer to look at the problem (even tho the previous gas engineer spoke to the company directly to get their advice).
I’ve not had any update since and have been told by the estate agent to not go directly to the landlady for an update so today I’ve emailed the estate agent to ask for an update but I’m yet to hear back from them either.
In the meantime we’re not able to live at the property due to it being so cold and we also have an 8 week old baby so I’m at a loss as to what I can do to get this moving more quickly because it feel’s that we’re back to square one with another engineer coming to look at the problem – I’ve no idea when this will be so I have no idea when we’re going to be able to move back in the property. I’ve asked for a rent reduction but this is at the discreton of the landlady (again I’ve had no feedback on this either) so I am really just looking for some guidance as to what my right’s are and what I can do to get a resolution to this issue faster.