Professional carpet cleaning – dog visited once?! | The Tenants' Voice
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Professional carpet cleaning - dog visited once?!

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280 views 1 replies latest reply: 28 July 2016



any legal advice would be appreciated….  I will be moving out of my rented property in Sept and the letting agency have stated that i need to get the carpets cleaned and fumigated for fleas.  


I haven’t kept dogs at the property but A couple of months ago my mum visited me but bought her dogs for a couple of hours.  one is quite territorial and is barky so a neighbour complained to the letting agents.    I apologised and all seemed fine but have since been told after giving my notice to quit that i will have to do this?


There aren’t any fleas in the property, no damage was done and the carpets are in the same condition as when i moved in – can i fight this?? i feel it is completely unreasonable but not sure where i stand!  My contract states that there shouldn’t be any animals living in the property – nothing to do with professional cleaning of carpets.  They have since sent me the usual moving out cleaning checklist (not sent when moved in) which states “If you have been allowed to keep dogs or cats at the property, only professional carpet cleaning will suffice and we will require proof of this when you return your keys.” 


The email received from the letting agency after notice was given stated:  “ If pets have also been at the property i.e. dogs, cats, the carpets will need professionally cleaning and flea treatment and we will require a copy of a receipt to prove this has been done.”  slight change of working there.. hmm


My contract just says:  



  1. Not to keep any animals, reptiles or birds (or other living creatures that may cause damage to the Property, or annoyance to neighbours) on the Property without the Landlord’s written consent. Such consent, if granted, to be revocable, on reasonable grounds by the Landlord 



  1. To pay for any reasonable cleaning services that may be required to reinstate the Property to the same order that it was provided at the commencement of the tenancy including the washing or cleaning of all linen, bedding, carpets and curtains which shall have been soiled during the tenancy 


Any help or advice on how to respond would be appreciated!


Hi Nicola,

As you did not ‘keep’ animals at the property this clause is unenforceable- if the dogs stayed (even just 1 night) then this would apply. It’s that black & white.

You may still be required to clean the carpets but this should be clearly stared in the tenancy agreement (we require all of our tenants do this as we do this before they move in- but this is clearly stated in the contract and advised to them on viewings).

Worst case scenario you will need to raise a dispute for this charge with the deposit regulator. All other funds should be returned apart from the disputed amount/charges whilst they rule on this matter.

Hope that helps.

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