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Renewal charge amount not explicit

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193 views 1 replies latest reply: 13 February 2017

Hello everybody, My tenancy agreement mentions that the room renewal carries a charge. However it doesn’t mention the amount. It tells “an up to date full list of our charges can be found on our website”.

My question, is it binding a clause that does not specify the amount of a service? Isn’t it abusive? (what if that amount is 500?) Do you know specific legislation to support my thought?

I have been looking for the UK specific legislation but found nothing (consumer rights act 2015, Landlord & tenant act 1985, unfair terms etc)


Well it’s true that it doesn’t mention the exact price, but some letting agents have a really thorough drill-down on their fees and charges, AND, if you’re not getting any different deal than the standard prices, it’s okay to mention the source (their website) where you can get full information about the costs regarding renewal and other fees. 

Supposedly, you would check the website before signing the contract to confirm you agree with these charges being made.

That said, even if you haven’t and believe you’re being charged unfair fees, you can dispute them via different routes. 

First, you need to start with the letting agents’ own procedure. They should have one on their website. 

Then you can contact one of the redress schemes, at which all letting agents are required to register.

Finally, if the agent is part of any trade body, like ARLA, you can find they offer their own complaint procedure as well. 

Of course, there are always the courts. There used to be the Office of Fair Trading, where you could have also disputed unfair fees, but it has closed doors and you are going to be referred to Citizen Advice instead. 

Links for all the aforementioned can be found in our resources section for tenants –

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