We moved into a rented property a month ago via a letting agent. We specifically asked for unfurnished as we had our own furniture. The day we moved in, we had to spend 5-6 hours cleaning the place, especially the oven which took 2 hours! The landlord had left a lot of his personal belongings behind which we packed up and put into storage – including white goods, as we had our own. I contacted the letting agent to explain what had happened – eventually she got back to me and said the landlord apologised for leaving his stuff and would offer us £20 as a good will gesture. This would only include the cost of the storage boxes that we had to buy for his stuff, not the cost of the storage itself which is £30/week. Apparently he said he didn’t realise we wanted it unfurnished otherwise he wouldnt have rented it out – but I asked the letting agent several times to ensure it was known we wanted it unfurnished (he did move some bedroom furniture out but also left a lot.)
The letting agent were so pleased as they were allowed to fully manage the property the week we signed the contract. I said they should have checked the property over before taking it on.
Now it seems the letting agent is ignoring my emails about renumeration – we have signed a contract for 6 months and it seems now we’re in, they don’t really care what the issues are. We’ve also had teething problems eg: front door not working/shutting properly but again they seem reluctant to respond.
I am not being pushy but want a bit of renumeration for the work we had to put in before we could move in.
What are my rights? I feel I can’t let this go at the moment.
We are paying a large rental amount each month (even the inventory said the house was ‘fair’ only and had too many things to list!) plus the storage – all rather excessive for where we are!
Have I got any redress on this?
All advice gratefully recieved.