I’m currently living in a houseshare with 3 other people in the property.
Last week (05/06/15) one of the fridges in the property broke. This was an additional fridge provided by the tenants as we found sharing the small fridge provided was insufficient. I emailed the letting agents to inform them that, although the fridge which had broken was not the one initially in the property, the fridge which was supplied has insufficient space for all tenants (it only has 3 shelves to share between 4 people). I asked that either an additional fridge or a larger one would need to be supplied. The letting agents confirmed this email had been received on the same date and said they would contact the landlord, however a follow up email I sent on 12/06/15 enquiring for any further updates has not, as of yet, been acknowledged.
Earlier this evening one of the dials on the gas oven became jammed whilst it was on which meant we were not able to turn the oven off. A message was sent to our direct contact at the letting agents as well the owner and one other employee asking for someone to attend the property asap as we were concerned. Although we have stopped the gas supply in the house, no one at the agency responded to this message. As we’ve had to cut the gas supply we’ll also be without hot water and heating until the problem is fixed.
Is there any time limit in which the repairs or replacements of these appliances must be done by? And also any conditions regarding the quality of the replacements? The agency is likely to take any shortcuts possible and have provided very poor replacements previously (normally items taken from another house due to being faulty). I’m just looking for something as a back-up, as it’s difficult to argue the case when you’re not clear on the rights and responsiblities of all involved.
Apologies for the long message!