We are private tenants in an ex council flat. Our flat was flooded with sewage 5 days ago due to council maintenance attempting to unblock a drain in the flat above ours. The sewage came up through the toilet and sink in the bathroom. Letting agents have dragged their heels in getting it sorted (saying its councils problem not their responsibility to put right). Finally sent someone to clean it tonight. They are two very young guys who say they have never dealt with something like this before. They have no protective clothing except thin rubber gloves, and have placed contaminated items from the bathroom onto the hallway carpet. They are not professionals and clearly have no experience of dealing with sewage.
We are concerned that they are spreading the contamination through the house: walking from the bathroom across carpets etc. We are concerned for their safety and our own – this just does not seem a very safe method of dealing with it. They are using standard household cleaning products, to clear standing sewage that has sat there for five days. The floor has also been badly damaged from standing water and sewage.
Not sure what to do! We have reported the original matter to environmental health. But still don’t feel the bathroom is clean enough to use – I doubt it has been properly sanitised. Agents are awful, aggressive and keen to avoid any responsibility. Council have not been helpful either. Exhausted from dealing with this.
Any advice at all would be greatly appreciated!