We’ve been in dispute with our landlady about our deposit for the last ten weeks (the date we moved out). We accidentally burned a hole in the (really old and poor quality) carpet and she has said that she wants to make a claim against our deposit. We agree that we should pay something, but the figure she has quoted is very excessive considering the conservative estimate on the carpet’s age is around 12 years. We have been asking to see a invoice for 8 weeks, but she has refused to provide us or the letting agents with it. We’ve had no contact for over a month now.
So we reached the end of our tether and put in a dispute with the Tenancy Dispute Service. We’ve just had an e-mail back to say that our deposit is no longer registered with them. Upon further investigation their website says that our tenancy ended in September 2011! We don’t know who informed them of this, but now we are very worried because we don’t know our legal position. How can it be legal for someone to simply cancel our protection in the middle of our tenancy without letting us know?!
Any advice or shared experiences would be appreciated because I cannot find a similar situation anywhere on the internet.