this is my first message.
I have recently moved in a new property (assured shorthold tenancy) through an agency. Apparently the agency advertises the place, signs the contracts and collects the fees/rent but is not responsible for the maintenance of the property besides the initial and final cleaning of the property.
when I went to see the place, it was quite smelly but the employee from the agency said they would have dealt with it.
On the day I moved in the smell was still there (the previous tenant had a dog who slept in the bedroom and had a wee on the kitchen carpet; furthermore the house has mould around: the bed base was smelly and dirty, mattress too, and the storage furniture stinks and is badly damaged because of the damp.
The cleaning wasn’t done to professional standards (there were marks of dirt around the house and hair sticking around the bathroom, the carpet smelling etc.) and I’ve asked the agency to do a better job. Someone came around to clean and get rid of the smell.
Coming back to the property the smell wasn’t gone. I later bought a vacuum cleaner and the amount of hair coming off the carpet was incredible – making me think the alleged deep cleaning of the carpet never really took place.
The agency is now saying I have to deal with the landlord to fix the property. In the meanwhile, I’m having breathing issues and developing a skin rash on top of things – which has never happened before. I have moved the bed base out of the bedroom and I’m keeping the windows open as much as possible when around the house.
The landlord will be coming to replace the bed base and mattress this weekend, I’m not sure about the damaged furniture.
The agency has called in asking to sign a new contract as they want to change the start date for the contract. I now want to add few clauses to the agreement so that I can safeguard myself in relation to them/landlord undertaking the repairs and ensuring the house is clean and to living standards.
Would you have any suggestions or hints on how to tackle the situation to ensure:
– I am thoroughly protected by the contract, so that improvements will be either made by the landlord/agency or that I can enforce a refund for any repairs I will have to undertake to ensure the house is in better state.
– what clauses can I add?
– where can I get support and put more weight to ensure things will happen and I won’t be left just on my own? that is, how can I ensure I can have my rights fully satisfied?
Thank you very much,