My partner and I recently applied to rent a property through Martin & Co and paid £120 each for our application, the reference checks were done via the Landlord Hub and I got a call from the agent to say my application had been declined (my partner’s was accepted). The reason given was that my income was too low which I was completely baffled by, I’m self employed so my accountant provided the figures, they only asked for my profit which isn’t enough but the email stated that my wages and dividends should also be taken into account as I own a Limited company, no-one at this point thought to ask what they would total, if they had my application would’ve been accepted. I’ve tried ringing and emailing the Landlord Hub but they are now ignoring me! The estate agent has said there’s nothing they can do, we are no longer interested in the property its more about getting our money back and also some kind of explanation as to why their systems allowed this to happen, has anyone else had a bad experience with this company? Any advice as to how I proceed now they won’t answer my calls would be greatly appreciated!