Hi all, I hope that someone is able to help me.
I recently called the landlord with a plumbing issue that resulted in the toilet not flushing and also waste returning buck up the pipes and into the shower cubicle in the same bathroom. As you can imagine this was not very pleasant…
The landlord sent out a plumber who immediately said their was a blockage in the soil pipe. He then proceeded to fix the issue which took around 45 minutes. Two days later I receive an email from the letting agent requesting the sum of £285 for repairs. At no point was I told that I would incur this charge. Had I known that I would have sought a quote from another proffesional as £285 for the job seems ludicrous to me.
I understand that there are some legalities for the landlord to adhere to in regards to sanitary upkeep. After checking the tenancy agreement I have noticed that there is a point that says i agree to, “Keep clean and unblocked the sanitary apparatus water and waste pipes within the property”.
Could someone please tell me where I stand in paying this enormous bill?
Thank you all in advance.