I would like to share my story and at the same time take your advice with regards to the unsolicited deductions the letting agent made on behalf of the landlord.
I moved out in September 2014 and clearly communicated to the letting agents about the money they owe me (Deposit, excess rent paid, etc).
After a week or so, they wrote back to me saying that they would deduct £100 for garden cleaning but contested this charge as the garden was not clean when I moved in, so I immediately informed them that I wouldn’t be cleaning the garden during my stay.
They didn’t respond to my email and after a wait of 2 months, transferred an amount far less than they owe me. Since then I have written them up to 10 – 15 emails and tried to reach the person responsible for deposit release. There was hardly any response from them.
Finally, I could get in touch with the concerned agent and she revealed that they had to deduct for repairing the fridge which was never brought to my attention until today.
What rights do I have? Are the letting agents to blame here? What is the best way to get the contact details of my landlord.
Thanks for your time.