Took up tenancy of a flat in a block of 13 flats in November 2013. On moving in I attempted to get meter readings as the agent had not taken them. Eventually I was given access to a plant room and took an electricity meter reading. As per my AST I transferred the electricity account into my name. I could not find the gas meter. I had noticed that what appeared to be a water meter was in the flat behind a board with a viewing hole. I contacted local water company, they knew nothing of this meter. Made numerous requests to the agent for information as to the other meters. Failed to get a reply. Then get a bill for thousands of pounds for heating amd hot water costs via the management company. It transpires that the underfloor heating and hot water are supplied from a communal boiler. I dispute the amount and ask for explanatio of how the bills are arrived at. Did not get a satisfactory reply. Management company are then sacked and a new one takes over. In the meantime landlord asks for payment of the amount so he can pass it on to the Management company I ask him for an explanation of how the bills are calculated, amongst other things he says “I dont really fully undserstand it myself…but it is what it is”. I make a payment of £1500 as gesture of my sincerity and as an acceptance that I must have some liability for the hot water costs. I left the property in November 2015 and the outstanding amount is still in dispute. I suspect that the Management company ‘average out’ the bills based on usage assumptions, which I think is now illegal under the Heat Network Regs? Anyway, I wondered if anyone had a similar problem, particularly the use of an AST that states the tenant must transfer all utiliies to their own name, when clearly that is not physically possible and furthermore where the AST makes no reference to communal supply or the method of billing?