On moving into our property we discovered that the intercom system to our flat is broken and also that the washing machine had been left to molder since the last tenant was in.
At the time we were verbally assured by the Landlord they would deal with the intercom, still no news.
The washing machine is a different kettle of fish altogether. We agreed with the Landlord verbally that as the washing machine was now ruined, filled with black mold and stinking (even after 8 washes, a full pack of washing machine salts, 2 proper washing machine cleaners going through it and all the visible black mold scrubbing out; all by us I might add), anyhow, we agreed that it would be better to replace it with a washer drier. As the Landlords initial intention was to replace it with a washer only we offered to split the cost of a washer-drier 50/50 with them, which they agreed to although they would keep at the end of our tenancy. At this point our letting agent stepped in and offered to handle this, we asked them to let us know what this would cost before doing anything and we were told they would let us know.
One week later and we still have not heard a peep out of the the letting agent, who when we have chased them have actually got extremely snippy. The Landlord now says that they have already received their half of the bill and that the washer drier is ordered. We have been no party to this agreement it has been completely made between the Landlord and the Letting agent without consulting us what so ever and now it feels as though we essentially are being treated as a blank cheque book.
Can anyone offer any specific advise in this situation? Neither the landlord nor the letting agent will pick up calls or answer emails or texts. To my understanding this is a verbal contract which is voided by uncertainty as it has been made unilateral by the Landlord and their agent. But perhaps someone else has an view on what we could do as we would like to avoid this being a dispute.