I have an elderly friend who gave up her tenancy recently only to find that her landlady had not transferred her deposit to an independent agency. The landlady was abroad at the time of handback and insisted that the keys be given to a ‘random’ person working in a local bakery before she returned two weeks later. She then held on to the deposit stating that she had to get a professional cleaner in to clean the flat (I am a professional pre-let cleaner who not only cleaned it ..but took tons of photos and videos to prove the state of the flat and posted them on Facebook that same night that the keys were handed back) She has kept the full £300 despite the tenant having gained a grant and new central heating being put in because of the tenant – upgrading the entire property! The problem is, we dont know who to go to, legally, to get the money back and also to report her for not putting the deposit with an independent agency. Can anyone advise? She is in Scotland!