Hi, hoping someone can help. My girlfriend has just started renting a house, furnished, at £900 a month. The house is finished to a “good” standard, albeit there are some minor details that are shoddy. It has 1 bathroom, and a shower room. The shower has been leaking since she moved in although not noticed until after she moved in, it is running down an interior wall and the landlords agent has advised to stop using the shower as any additional damage she will be liable for. There is a bathroom, although this is on the ground floor in a very cold part of the house (especially at this time of year) and it does not have an over the bath shower, only a hand held. She has been told that this is “suitable” for the time being. It has now been nearly 3 weeks since she originally reported the Issue and despite 3 different contractors saying the shower was not installed correctly and requires to be redone correctly, they have sent a workman out (friends of the landlord) who has performed half the repair In the same way that caused the issue in the first place, something that all 3 contractors agreed would not prevent further leaks. My question is, where does she stand with a complaint? She has been having to have sit down showers for nearly 3 weeks now and when she asked for a reduction in the rent was told that they would only offer a reduction of £100 for 1 month (she pays £900) is this a reasonable reduction for the rent given the massive inconvenience that she has had to face? And also does she have any legal backing given that the “suitable” alternative is not suitable at all for daily use at 5:30am in the middle of winter for almost 3 weeks?
Thanks in advance