who is responsible | The Tenants' Voice
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who is responsible

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697 views 3 replies latest reply: 24 January 2014

I am currently looked out off my private rented property. The key will not even turn. The landlady is refussing to fix the problem as not her responsiblity.is this correct as in previous properties the landlord has always fix problems with doors.

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Who’s locked you out here?? It’s not your landlord’s responsibility if she is not the one who locked you out. Sounds like you need a locksmith.


Hi there, Kelly.

I’m not sure if this problem is resolved for you or not, but if not, you will need to call a locksmith to get you back into te property. If the locksmith you call states that the key you have is not the key for the property, then someone has changed the locks. This could very well be your landlady.

If it is just a problem with the lock, depending on if you re at fault or not, you or your landlady is responsible.

If the locksmith says the lock is damaged through you snapping off part of a key or something, you must replace it.
If he/she says it is due to corrosion, then it is the landlady’s responsibility to make sure you have a working safe door and this is an immediate job.

Keep us updated and let me know if you need any further help.

Best of luck.


Landlords are 100% responsible for their tenants health and safety

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