Whos responsable | The Tenants' Voice
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Whos responsable

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1148 views 1 replies latest reply: 16 March 2015

Hi, first time posting here, I recently found out that my landlord has past away, but I had contacted the letting agent about work that needed doing before christmas, my Hall way celing had a leak and had to be pulled down last july I had to wait till december before they even put new plaster board up but still have small hole in the kitchen and no light in the hall way. Last week the shower seal went and there was constant water pouring from the box so I had to shut the hot water off all night and had to call the tradesman direct as couldnt get hold of the letting agent on the out of hours number (phone switched off). So my question is Are the letting agent resposable for the work to be done as the house is in probate at the moment or do i have to live with the problems untill thats resoved. any help would be appreciated

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Hi Adam

Welcome to The Tenants’ Voice!

Your contract is always with the landlord and so it is your new landlord who will be responsible for the repairs. You could point out to the agent that you would be well within your rights to complain to the new landlord about the agent’s service if they simply leave these repairs undone. You could also highlight that the agent risks putting the new landlord in breach of repairs obligations in the tenancy by not taking any action.

The agent is responsible to the landlord and if they’re not doing a good job the new landlord could well consider going to another agent. You have a right to know who your landlord is – and to have their contact details – so there is nothing to stop you going direct to the landlord if the agent is failing.


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