We moved out from rented property on 20th of August. The agent produced check out inventory and want to charge us roughly £500, mostly for cleaning. They sent us an email with it on 4th of September.
We replied to the agent stating we do not agree for any cleaning cost, as we left the house in similar state we moved in to. We sent that email on 5th of September.
It has been more than a week with no reply from the agent.
My question is: are there any time limits for the agent to reply? Is there any time limit after which they must return full deposit? How long it might take? Should we go straight to dispute?