Yet another try to steal tenants depo | The Tenants' Voice
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Yet another try to steal tenants depo

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36 views 3 replies latest reply: 15 September 2017
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Tenant

Hello,

We moved out from rented property on 20th of August. The agent produced check out inventory and want to charge us roughly £500, mostly for cleaning. They sent us an email with it on 4th of September.

We replied to the agent stating we do not agree for any cleaning cost, as we left the house in similar state we moved in to. We sent that email on 5th of September.

It has been more than a week with no reply from the agent.

My question is: are there any time limits for the agent to reply? Is there any time limit after which they must return full deposit? How long it might take? Should we go straight to dispute?

 

Regards,

Jay

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Service provider

First question s – were you present at the check out inspection, this is your right to do and is u

important as you can make sure the inspection is fair, impartial and factual and that the correct check in inventory has been used. A landlord or agent must ensure that the tenant receives the check out report within 10 days of the inspection. The tenant has a further 10 days to check it and raise any objections. Since the agent is ignoring you it would be sensible to contact them again in writing – or by phone but confirming the conversation by email so you have some evidence and tell them that if you don’t hear from the. Within 7 days you will invoke a dispute to get an adjudication on any deposit deductions needed.

 

if you have a copy of your inventory you can compare it with the check out report comments and see where these charges may originate from. Be realistic, properties are rarely left in a better condition at the end of tenancy!  You can also show the report to a cleaning company and get a comparable quote to see if the agent is trying to overcharge. 

 

Bottom line is that if if you go to dispute the landlord/agent will need to provide firm evidence to prove their proposed deductions. The evidence they use is the inventory and check out report.

 

Patricia – National Association of Inventory Providers

 

 

 

Photo
Service provider

First question s – were you present at the check out inspection, this is your right to do and is u

important as you can make sure the inspection is fair, impartial and factual and that the correct check in inventory has been used. A landlord or agent must ensure that the tenant receives the check out report within 10 days of the inspection. The tenant has a further 10 days to check it and raise any objections. Since the agent is ignoring you it would be sensible to contact them again in writing – or by phone but confirming the conversation by email so you have some evidence and tell them that if you don’t hear from the. Within 7 days you will invoke a dispute to get an adjudication on any deposit deductions needed.

 

if you have a copy of your inventory you can compare it with the check out report comments and see where these charges may originate from. Be realistic, properties are rarely left in a better condition at the end of tenancy!  You can also show the report to a cleaning company and get a comparable quote to see if the agent is trying to overcharge. 

 

Bottom line is that if if you go to dispute the landlord/agent will need to provide firm evidence to prove their proposed deductions. The evidence they use is the inventory and check out report.

 

Patricia – National Association of Inventory Providers

 

 

 

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Tenant

Good Morning Patricia,

 

Thank you for the reply, it is very helpful.

 

We weren’t present at the check out. Could you point me to some specific rules that say we should be present, so I can quote it on the correspondence with the agent?

What does it mean if we weren’t present? Does the check out report have any value at all?

 

As for the condition of the house, we are well covered here. The house was not cleaned before our move in, it was filthy to say the least. We documented it extensively and added nearly one hundred photos to check in inventory.

 

Regards,

 

Jay

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