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Q: I didn’t damage the property but I am being charged for it – what should I do?

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last updated: 25 Sep 2013 report a problem

Unfortunately these instances do arise and if you or a visitor to your home honestly did not cause any damage, then it is in your interest to use the DRS. You will not have to prove you didn’t cause the damage to the property; your landlord will need to provide evidence to prove that you did.