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Q: I don’t know if I am being charged unfairly for damage or if it is just ‘natural wear and tear’?

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last updated: 25 Sep 2013 report a problem

Be honest. Could the damage have been avoided? If it was your rental property and you were the landlord, how understanding would you be about it?  If you are still unsure, your best plan is to talk to the people who will make the final decision; simply phone the scheme holding your deposit and ask their opinion.