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DJ Alexander

24, Dundas St, Edinburgh, EH3 6JN View Map

Tel: 0131 558 3000

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Very Good
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1 reviews posted
Avoid at all costs.
Posted:  Mhairi 24 February 2015 Report abuse

I genuinely cannot rate higher than a 1 for any of those categories, they fail on every single one. Absolutely horrendous from start to finish. Our entry date was delayed and delayed and delayed, only when I went into the office in tears were we allowed to move in while works were still being carried out, the flat had never been cleaned from the previous tenants or the building works, and never was. A man walked into my bedroom while I was asleep to take an inventory on which he then included many of my belongings which 6 months later is still in dispute. We had endless problems trying to get anyone to speak to us or complete repairs. We were met with rude replies when eventually someone did respond. We were charged council tax for time we were not in the property because the council take their word over a lease in black and white. At the checkout I was asked to explain why I'd taken my own belongings with me even after months of dispute over the incorrect inventory. After all the hassle and stress they now want to take £240 from our deposit for a few small marks on a wall, but they won't charge us for cleaning..... as though that's a favour, it wasn't cleaned when we moved in and we cleaned it on our way out, cleaning wasn't even mentioned at the checkout. I'm not sure how to convey in a short message just how absolutely horrendous the whole experience has been and still is proving to be. Over a decade of renting experience of many properties in Edinburgh and I've never experienced anything like this.

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