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1) Induction process by estate agent. It was done poorly or more precisely, it was not done at all. Agent leaded me into the flat and when I challenged him that it was not properly cleaned, he boldly said I need to clean it myself.
2) They did not inform me about the damp issue of the flat.
3) They tried to rip me off by charging admin fee of 96 pounds when I extended my contract with landlord periodically. By law, such extension should not generate any charge for tenant.show detailed ratings